Our Support forum is a fantastic resource with information in abundance but sometimes the user gets confused in using it and get trouble while contacting us. This tutorial is for our old as well as our new users who want to contact us for their queries through our forum.
Firstly I will tell you how to get started with our forum.
If you are our premium user, you can log in directly by using aMember credentials which are created at the time of purchase.
Free users can register to access the forum. Once you get registered you are able to see our support forum.
Fill out all the important information in your profile page personal detail section. Now you become a member of our support forum.
Creating a thread is similar for both the free and premium user, only the difference is that if you are a free user you are not able to see the conversations and threads of Premium themes.
First you have to login our support forum, there you can see all the nodes of themes (Premium and free nodes for premium users, and free nodes for free users). There are two methods to post thread.
1. You will see “Post Thread” button at the very top of these nodes.
Click on this button, it will ask in which node (Theme name) you have to post your query, Click on desired node and it will open form to write query.
2. Either you can first select particular node (Theme name), and then click on “Post Thread” button. It will open form to write your query
If you want to send a private message to support staff. Just go to the inbox section which is given in the support panel. Open it, here you will see the option start new conversation,
in first field (Recipients:) write the name to whom you want to send message, and then fill all the required details and click “Start Conversation” button, it will send private message to staff member. But always remember your post are always related to our themes or plugin. Don’t post any unwanted or inappropriate material it will be deleted immediately.